Cancellation and Return Policy

At WIREGUY, we prioritize customer satisfaction and aim to make your experience as smooth as possible. Please review our cancellation and return policy for details on how to manage your orders.

1. Order Cancellation

1.1 Before Shipment:

• Orders can be canceled free of charge if the request is made within 6 hours of placing the order or before the item has been shipped.
• To cancel your order, contact us at askwaasim@gmail.com or +91 7799882883.

1.2 After Shipment:

• If your order has already been shipped, it cannot be canceled. However, you may initiate a return after delivery as per our return policy.
• Shipping fees for the returned order will be non-refundable.

2. Return Policy

2.1 Eligibility for Returns

• Returns are accepted within 3 days of delivery.
• Products must be in their original condition, unused, and in the original packaging, with all tags and labels intact.
• Returns are only applicable for defective, damaged, or incorrect items.

2.2 Non-Returnable Items

The following items are not eligible for return:

• Custom-made or special-order items.
• Products that have been used, installed, or altered.

2.3 How to Initiate a Return

• Contact us at wireguy.in@gmail.com or +91 7799882883 with your order number, reason for the return, and supporting photos.
• Once your return request is approved, we will provide you with a return authorization and instructions on how to ship the item back to us.

3. Refunds

3.1 Refund Process

• Refunds will be initiated after we receive and inspect the returned product.
• Refunds will be processed to the original payment method used during the purchase.

3.2 Refund Timelines

• Refunds typically take 7-14 business days to reflect in your account after approval.
• Shipping charges and handling fees are non-refundable, except for defective or incorrect items.

4. Exchange Policy

If you receive a defective or incorrect item and wish to exchange it, please contact us within 3 days of delivery.

Exchanges are subject to product availability.

5. Damaged or Incorrect Items

If your product arrives damaged or incorrect, please notify us within 3 days of delivery with photos of the damage or discrepancy.

We will arrange for a replacement or refund at no additional cost.

6. Contact Us

For cancellations, returns, or exchanges, please reach out to our customer support team:

• Email: wireguy.in@gmail.com
• Phone: +91 7799882883

We appreciate your understanding and cooperation as we work to resolve your concerns efficiently. Thank you for choosing WIREGUY!